Refund & Return Policy

Last updated: September 12, 2026

We want you to love what you wear. If something isn't right, we're here to help. This policy applies to all purchases from Reserved LA, operated by ZA Distribution LLC.

1. Return Window

You may request a return within 30 days of delivery. To be eligible, items must be:

• Unworn, unwashed, and undamaged;
• In their original condition with all tags attached;
• Accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

• Final-sale and clearance items (clearly marked at purchase);
• Gift cards;
• Items that have been worn, washed, altered, or damaged after delivery;
• Intimate items such as socks, for hygiene reasons, unless defective.

3. How to Start a Return

Email support@reservedla.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please ship your return within 14 days of receiving those instructions.

4. Refunds

• Once we receive and inspect your return, we'll email you to confirm approval.
• Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
• Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

5. Exchanges

The fastest way to exchange for a different size or color is to return your item for a refund and place a new order. If you'd prefer a direct exchange, contact us and we'll help based on current inventory.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or full refund at no additional cost to you — typically without requiring you to ship the item back.

7. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

8. Order Cancellations

Need to cancel? Contact us within 12 hours of placing your order and we'll do our best to cancel before it ships. Once an order has shipped, it follows the standard return process above.

9. Contact